AR Caller (1-6 Years)

Job description:

JOB TITLE: Account Executive

JOB SUMMARY:

Working in . Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.

Job Requisites:

Undergraduate degree completed or currently pursuing, preferably in Arts and Science.

Excellent English Communication Skills

Adherence to . Shift Timings

Having 1 or more years of experience in the relevant role

Desired Skills:

Client Orientation: Pleasant, professional, and courteous personality, dealing with people at all levels, internal and external.

Being a Go-getter: Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment.

Multi-tasking skills: Ability to analyse, prioritize and work with focus.

Technical Skills: Ability to work effectively on online platforms and specialized software

Roles and Responsibilities

Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post call analysis for the claim follow-up

Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

Ensuring the daily assigned accounts are resolved/ worked on

Escalate difficult collection situations to Team Leaders situations and seek education and instruction.

Benefits:

Flexible schedule

Food provided

Health insurance

Life insurance

Provident Fund

• Experience

  1 - 6 Years

• No. of Openings

  25

• Education

  Graduate

• Role

  AR Caller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  1202, A-Block, Tidel Park, 4 Canal Bank Road, Taramani, Chennai, Tamil Nadu 600113.