✅ Key Responsibilities:
Make outbound/inbound calls to clients, insurance companies, or customers as per process requirements
Navigate and update information in IMS software efficiently
Perform follow-ups on pending cases/claims or unresolved issues
Verify and validate customer/claim details and ensure data accuracy
Maintain detailed documentation of calls and follow-ups within IMS
Meet daily/weekly productivity and quality targets
Collaborate with team members and escalate complex issues when needed
Adhere to compliance and data security guidelines
2+ years of experience in a calling role
Strong working knowledge of IMS software