 Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.
 Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
 Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
 Analyze all business processes and ensure compliance to all controlled processes according to business requirement.
 Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
 Provide 24×7 operational support to all production practices on holidays and weekends.
 Develop and maintain professional relationships with all online business teams and provide support to web store.
 Monitor all alerts and escalate all issues for all procedures and systems.