Urgent Requirement For Application Support Engineer

We are looking for an experienced Application Support Engineer to support and maintain cloud-based SaaS applications. The role involves handling production issues, troubleshooting application and database problems, analyzing logs, monitoring system health, and coordinating with cross-functional teams to ensure timely resolution.

The candidate will be responsible for investigating customer-reported incidents, replicating issues in non-production environments, providing workarounds or fixes, validating changes before production deployment, managing escalations, and documenting root causes and resolutions.

Required Skills & Qualifications:

3+ years of experience in enterprise software/application support.

3+ years of hands-on experience supporting cloud-based B2B/B2E SaaS applications.

Good understanding of enterprise or ERP application configuration and business workflows.

Hands-on experience with ticketing and issue-tracking tools such as JIRA or GitLab.

Working knowledge of Linux, SQL, relational databases, AWS and cloud environments.

Experience in application, server, API and database log analysis.

Knowledge of system monitoring, alerting and dashboard tools.

Understanding of network protocols and cloud technologies.

Experience deploying application code or configuration changes to remote/cloud systems.

Good understanding of SSL certificates, renewals and their purpose.

Strong knowledge of incident management, SLA tracking and escalation processes.

Strong analytical, troubleshooting and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work with cross-functional teams and handle production issues under pressure.

• Experience

  3 - 6 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Application Support Engineer

• Industry Type

  IT Services & Consulting

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office