We are seeking an enthusiastic Airport Ticketing Agent to join our team in Kolkata. This entry-level position is perfect for individuals who are eager to start a career in the travel industry.
Key Responsibilities:
1. **Ticket Sales**: Assist customers in booking tickets for flights, ensuring accurate information about schedules and prices is provided.
2. **Customer Service**: Address customer inquiries and resolve any issues related to ticketing procedures, providing a positive experience.
3. **Check-In Assistance**: Help passengers during the check-in process, ensuring they have all necessary documents and information.
4. **Information Handling**: Provide updates on flight changes, delays, and cancellations to passengers promptly and efficiently.
5. **Documentation**: Maintain accurate records of ticket sales, refunds, and passenger details as required.
Required Skills and Expectations:
Candidates should have a minimum educational qualification of 10th grade and be comfortable working in a busy environment. Strong communication skills are essential to assist customers effectively. An ability to work as part of a team, along with a friendly attitude, is important for providing excellent service. Basic computer skills are necessary to operate ticketing systems, and candidates should be willing to learn and adapt to new processes. Flexibility with working hours is expected, as shifts may vary depending on flight schedules. A positive approach and professionalism in handling various situations will contribute significantly to success in this role.