As an Airport Ticketing Agent, you will play a crucial role in ensuring a smooth travel experience for passengers. Your main responsibilities will include:
- **Issuing Tickets**: You will be responsible for selling and issuing tickets to travelers, ensuring all necessary details are accurate.
- **Providing Information**: You will assist passengers by providing information about flight schedules, destinations, and airline services.
- **Handling Reservations**: Your duties will include making and managing flight reservations for customers as per their travel needs.
- **Check-in Assistance**: You will support passengers during the check-in process, helping them with baggage check, seat selection, and boarding passes.
- **Resolving Issues**: You will address customers’ queries and resolve issues related to booking changes, cancellations, or delays.
- **Maintaining Records**: Ensuring that accurate records of ticket sales and passenger information are maintained is essential for your role.
To be successful in this position, the following skills and qualifications are important:
- **Communication Skills**: You should possess excellent verbal and written communication skills to interact with customers effectively.
- **Customer Service Orientation**: Providing high-quality customer service is key, as you will handle inquiries and assist travelers with various needs.
- **Attention to Detail**: You must pay attention to details to ensure accuracy in ticketing and customer information.
- **Teamwork**: Being able to work cooperatively with colleagues in a fast-paced environment is essential.
- **Basic Computer Skills**: Familiarity with computer systems and software related to ticketing and reservations is beneficial.
This is a full-time position based in an office in Kolkata, suitable for individuals with a minimum educational qualification of 12th pass, with or without prior experience.