As an Airport Ticketing Agent, you will play a crucial role in ensuring a smooth travel experience for passengers. Your main responsibilities will include:
- Issuing Tickets: You will be responsible for selling and issuing tickets to travelers, ensuring all necessary details are accurate.
- Providing Information: You will assist passengers by providing information about flight schedules, destinations, and airline services.
- Handling Reservations: Your duties will include making and managing flight reservations for customers as per their travel needs.
- Check-in Assistance: You will support passengers during the check-in process, helping them with baggage check, seat selection, and boarding passes.
- Resolving Issues: You will address customers’ queries and resolve issues related to booking changes, cancellations, or delays.
- Maintaining Records: Ensuring that accurate records of ticket sales and passenger information are maintained is essential for your role.
To be successful in this position, the following skills and qualifications are important:
- Communication Skills: You should possess excellent verbal and written communication skills to interact with customers effectively.
- Customer Service Orientation: Providing high-quality customer service is key, as you will handle inquiries and assist travelers with various needs.
- Attention to Detail: You must pay attention to details to ensure accuracy in ticketing and customer information.
- Teamwork: Being able to work cooperatively with colleagues in a fast-paced environment is essential.
- Basic Computer Skills: Familiarity with computer systems and software related to ticketing and reservations is beneficial.
This is a full-time position based in an office in Kolkata, suitable for individuals with a minimum educational qualification of 12th pass, with or without prior experience.