Airport Terminal Services Agent (Freshers) Patna

Fly Careers

0 - 1 Years
66 Openings
2.8 - 7.0 Lac/Yr
Posted 20 days ago
Face-to-Face interview
Patna

Key Skills

Aviation Ground Staff Activities

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Job Description

As an Airport Terminal Services Agent, you will play a crucial role in ensuring a smooth travel experience for passengers. Your primary focus will be on customer service, safety, and supporting airport operations.

**Key Responsibilities:**

- **Passenger Check-In Support:** Assist passengers with the check-in process, helping them with their travel documents and ensuring they understand boarding procedures.

- **Baggage Handling:** Manage the handling of passenger baggage, ensuring it is loaded and unloaded correctly, and provide assistance with lost luggage claims.

- **Customer Assistance:** Address passenger inquiries and concerns promptly, offering information about flight schedules, airport facilities, and services available.

- **Safety Compliance:** Follow all safety regulations and guidelines to ensure a secure environment for passengers and staff, participating in safety briefings as required.

- **Coordination with Flight Crews:** Liaise effectively with flight crews and other airport staff to communicate any issues or updates regarding flights.

**Required Skills and Expectations:**

Candidates should have excellent communication skills to interact effectively with passengers and staff. A friendly and helpful attitude is essential as you will be representing the airport. Basic problem-solving skills will help in addressing passenger issues efficiently. Attention to detail is necessary to ensure all procedures are followed correctly.

Since this position is open to fresh graduates, a passion for customer service and the ability to work in a fast-paced environment are important. A collaborative spirit to work with a team and manage time effectively will also contribute to your success in this role.