key responsibilities:
1. greeting passengers: welcome passengers to the airport with a warm smile and assist them with any inquiries or directions.
2. checking boarding passes: verify passengers' boarding passes and direct them to the appropriate gates for departure.
3. assisting with luggage: help passengers with their luggage by safely loading and unloading bags on carts or conveyor belts.
4. providing information: offer assistance to passengers regarding flight schedules, terminal facilities, and transportation options.
5. ensuring safety: monitor the terminal area to ensure the safety and security of passengers at all times.
required skills and expectations:
1. good communication skills: ability to communicate effectively with passengers from diverse backgrounds.
2. customer service-oriented: a friendly and helpful attitude towards assisting passengers with their needs.
3. physical fitness: ability to lift and carry luggage, stand for long periods, and move around the airport terminal easily.
4. attention to detail: a keen eye for ensuring accuracy in checking boarding passes and providing correct information to passengers.
5. team player: willingness to work collaboratively with other airport staff to ensure a smooth and efficient operation.