- Greet and assist passengers: Welcoming passengers as they arrive at the airport, providing information about flights, assisting with check-in procedures, and directing them to the appropriate gates.
- Handle luggage and baggage: Helping passengers with their luggage, ensuring it is safely stowed and retrieved, and resolving any issues related to baggage.
- Communicate flight information: Keeping passengers informed about flight delays, gate changes, and other important updates to ensure a smooth travel experience.
- Provide customer service: Addressing passenger inquiries and concerns, resolving complaints, and ensuring a high level of customer satisfaction.
- Coordinate with airport staff: Collaborating with airline personnel, security officers, and other airport stakeholders to ensure efficient operations and passenger safety.
Skills and Expectations:
- Excellent communication skills to interact effectively with passengers and airport staff.
- Strong customer service orientation to address passenger needs and concerns.
- Ability to lift and carry luggage of varying weights, requiring physical strength and stamina.
- Attention to detail to ensure accurate handling of baggage and provision of flight information.
- Ability to work in a fast-paced environment and adapt to changing situations quickly.