- Greet and assist passengers: Welcome passengers as they arrive at the airport, provide directions, and assist with any inquiries or concerns they may have.
- Check-in assistance: Help passengers with the check-in process, including issuing boarding passes, tagging luggage, and ensuring they have all necessary travel documents.
- Baggage handling: Assist passengers with their luggage, including loading and unloading baggage onto carts or conveyor belts.
- Security procedures: Ensure passengers comply with security protocols, such as going through security screenings and following safety regulations.
- Communication with airlines: Coordinate with airline staff to ensure smooth boarding processes, address any issues that arise, and provide updates to passengers as needed.
- Maintain cleanliness and order: Keep the airport terminal clean and organized, including picking up trash, organizing seating areas, and ensuring all signage is clear and visible.
- Problem-solving: Handle any passenger complaints or emergencies that may arise during their time at the airport, addressing issues in a prompt and efficient manner.
Required skills and expectations:
- Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced environment
- Attention to detail and ability to multitask
- Willingness to work flexible hours, including weekends and holidays.