Key responsibilities:
1. Greet and assist passengers: As an Airport Representative, you will be responsible for welcoming passengers, providing information about airport facilities, and helping them with their queries.
2. Check-in assistance: You will help passengers with check-in procedures, such as printing boarding passes, tagging luggage, and ensuring passengers are ready for their flights.
3. Security checks: Assist passengers in navigating through security checks by providing guidance on rules and regulations, and ensuring a smooth process.
4. Flight information: Keep passengers updated on flight schedules, delays, gate changes, and any other relevant information to ensure a hassle-free travel experience.
5. Baggage handling: Assist passengers in handling their luggage, including weighing, tagging, and loading/unloading bags onto baggage carts or conveyor belts.
Required skills and expectations:
1. Good communication skills: Ability to interact with passengers in a friendly and professional manner, and convey information clearly and effectively.
2. Customer service oriented: Must have a customer-focused mindset, with the ability to anticipate and meet passengers' needs to ensure a positive experience.
3. Attention to detail: Ability to pay close attention to details, especially during check-in and baggage handling procedures to avoid any errors or mishaps.
4. Ability to work in a fast-paced environment: Must thrive in a dynamic and high-pressure setting, and be able to multitask efficiently to handle multiple passengers simultaneously.
5. Team player: Collaboration with airport staff, airlines, and other stakeholders is key to ensuring smooth operations, so the ability to work well in a team is essential.