We are looking for an enthusiastic Airport Representative to join our team in Kolkata. This entry-level role is perfect for those passionate about travel and customer service, even if you have little or no experience.
Key Responsibilities:
1. **Greeting Passengers:** Welcome customers at the airport and assist them with any questions they may have about their travel itinerary or services available.
2. **Check-In Assistance:** Help passengers with the check-in process, ensuring that they have the necessary documents and guiding them through the procedures.
3. **Baggage Handling Support:** Provide support to passengers in locating lost baggage or other issues related to their luggage, ensuring a smooth travel experience.
4. **Information Distribution:** Share information about flight schedules, delays, and gate changes to keep passengers informed and reduce confusion.
5. **Problem Resolution:** Address any passenger complaints or issues calmly and professionally, striving to find satisfactory solutions.
Required Skills and Expectations:
Candidates should have a completed 10th grade education. Strong communication skills in English and local languages are essential. A friendly and helpful attitude is crucial, as you will be interacting with diverse passengers daily. Being punctual and working well under pressure is important, as airport environments can be fast-paced. A willingness to learn and adapt to different situations will contribute to your success in this role.