We are looking for a dedicated Airport Representative to join our team in Kolkata. This full-time position is ideal for recent graduates or individuals with up to one year of experience. As an Airport Representative, your role involves interacting with travelers and ensuring they have a smooth experience at the airport.
**Key Responsibilities:**
- **Greet Passengers:** Welcome travelers with a warm smile and assist them in understanding the airport processes.
- **Provide Information:** Offer accurate details regarding flight schedules, boarding gates, and luggage claims to help passengers navigate the airport.
- **Assist Check-in Procedures:** Help passengers with the check-in process, ensuring they have all necessary documents ready.
- **Handle Customer Inquiries:** Address any questions or concerns passengers may have, seeking solutions promptly and professionally.
- **Coordinate with Airlines:** Liaise with airline staff to resolve any issues that may arise, ensuring effective communication throughout.
**Required Skills and Expectations:**
- Strong communication skills are essential to clearly convey information to passengers.
- A customer-focused mindset is necessary to ensure a positive experience for travelers.
- Basic organizational skills to manage tasks efficiently in a fast-paced environment.
- A team-oriented attitude is important for collaborating effectively with colleagues and other airport staff.
- Must be willing to work flexible hours, including weekends and holidays, to accommodate flight schedules.
- Although no prior experience is required, a positive attitude and eagerness to learn are valued.