We are looking for a dedicated Airport Passenger Service Associate in Kolkata. This role is perfect for individuals starting their careers in the aviation industry, providing excellent support to passengers at the airport.
Key Responsibilities:
- **Customer Assistance**: Greet passengers with a friendly smile and help them with check-in processes, baggage inquiries, and flight information. Your warm attitude can make a big difference for travelers.
- **Ticketing Support**: Assist passengers in booking tickets and making changes to their travel plans. You will provide guidance on the different fare options available.
- **Lost & Found Services**: Help passengers locate lost items and manage lost and found inquiries. You will need good problem-solving skills to effectively assist in these situations.
- **Information Desk Support**: Provide accurate information about flight schedules, airport services, and facilities. Your knowledge will help passengers feel more comfortable navigating the airport.
Required Skills and Expectations:
Candidates must have completed at least the 12th grade and possess strong communication skills in English and Hindi. Basic computer skills are necessary for using booking systems and other software. A positive attitude and ability to work under pressure are essential, as you will handle various situations in a fast-paced environment. Flexibility with work hours is expected, including weekends and holidays. A commitment to providing excellent customer service is crucial, as you will be the first point of contact for many passengers.