As an Airport Passenger Service Associate, you will play a vital role in ensuring passengers have a smooth and enjoyable experience at the airport. You will be the first point of contact for travelers, assisting them throughout their journey.
**Key Responsibilities:**
- **Check-in Assistance:** Help passengers with the check-in process, ensuring they have all necessary documents ready and guiding them on procedures.
- **Customer Support:** Provide information and assistance to travelers regarding flight schedules, gate information, and any other inquiries they may have.
- **Baggage Handling:** Help passengers with their luggage and ensure it is properly tagged and loaded onto the correct flights.
- **Boarding Supervision:** Ensure passengers board flights in an orderly manner, assisting those who may need extra help, such as families with children or individuals with disabilities.
- **Problem Resolution:** Address any issues or concerns that arise during the travel process, working to find solutions quickly and efficiently to maintain passenger satisfaction.
**Required Skills and Expectations:**
You should have a clear and polite communication style, enabling you to interact effectively with passengers and colleagues. Basic knowledge of airport operations is an advantage, but freshers are encouraged to apply. A positive attitude and willingness to help others are essential. You must be able to work well in a team and handle stressful situations calmly. Attention to detail is crucial, especially when dealing with travel documents and passenger requests. Flexibility in working hours is needed, as airport operations run around the clock.
Experience
Fresher
No. of Openings
54
Education
10th Pass
Role
Airport Passenger Service Associate
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Health Insurance, ESI, Food/Meals, Accommodation, One-way Cab, Two-way Cab
Face Interview Location
kolkata