As an Airport Passenger Service Associate, you will help ensure passengers have a positive experience at the airport. Your role involves supporting travelers from check-in to boarding, making their journey smoother and more enjoyable.
Key responsibilities include:
- **Customer Assistance:** Provide friendly and helpful support to passengers, answering queries and addressing concerns to enhance their travel experience.
- **Check-In Support:** Assist passengers during the check-in process, ensuring all necessary documents are in order and luggage is tagged correctly.
- **Boarding Coordination:** Help with the boarding process, ensuring passengers board on time and follow safety protocols.
- **Information Dissemination:** Share important flight information, including departures, delays, and gate changes to keep passengers well-informed.
- **Problem Resolution:** Address any issues that arise during the passenger journey, offering solutions or escalating to supervisors as necessary.
Required skills and expectations include:
- **Communication Skills:** You should be able to clearly speak and understand both Hindi and English to assist a diverse group of travelers.
- **Customer Service Orientation:** A friendly attitude and willingness to help passengers is essential in creating a positive airport experience.
- **Teamwork:** You will work closely with other airport staff, so being able to work as part of a team is important.
- **Attention to Detail:** Ensuring accurate processing of passenger information and luggage is crucial, requiring careful attention.
- **Adaptability:** The airport environment can be dynamic, so you should be open to changing tasks and processes as needed.
Experience
0 - 1 Years
No. of Openings
66
Education
10th Pass
Role
Airport Passenger Service Associate
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Annual Bonus, PF, ESI, Food/Meals, Accommodation, Two-way Cab
Face Interview Location
kolkata