We are looking for an Airport Passenger Service Associate to join our team in Goa. This is a full-time position suitable for candidates with 0 to 4 years of experience. You will be part of a dynamic environment, assisting passengers and ensuring a smooth travel experience.
**Key Responsibilities:**
- **Customer Assistance:** Greet and assist passengers throughout the airport, providing information about flight details, boarding procedures, and services available at the airport.
- **Check-In Support:** Help passengers with the check-in process, ensuring that they complete all necessary steps to board their flights efficiently.
- **Baggage Handling:** Monitor baggage drop-off and retrieval for passengers, ensuring their luggage is handled carefully and reaches the correct destination.
- **Issue Resolution:** Address any issues or concerns raised by passengers and find solutions to enhance their travel experience during their time at the airport.
- **Safety Compliance:** Ensure that all airport safety and security protocols are strictly followed while assisting passengers.
**Required Skills and Expectations:**
Candidates should have good communication skills and a friendly attitude to enhance passenger interactions. A high school diploma is required. The ideal candidate should be dependable, punctual, and able to work in a fast-paced environment. Basic computer skills will be an advantage. A willingness to work flexible hours, including weekends and holidays, is also essential. Teamwork and a customer-first approach are important for success in this role.