We are looking for an enthusiastic Airport Information Desk Executive to provide excellent customer service at our Kolkata airport location. This entry-level position is ideal for freshers who are eager to work in a dynamic environment.
As an Airport Information Desk Executive, your key responsibilities will include greeting passengers and providing accurate information regarding flight schedules, baggage claims, and airport facilities. You will assist travelers with directions and any inquiries they may have, ensuring they feel welcomed and supported during their time at the airport.
You will also be responsible for managing communication with airport staff and airlines to relay important information and updates to passengers. Additionally, you will help maintain a clean and organized information desk area, promoting a professional image.
To succeed in this role, you should possess strong communication skills and a friendly demeanor. A good understanding of basic customer service principles is essential, along with the ability to remain calm under pressure. Flexibility in working hours is also expected, as airport operations run 24/7.
Candidates should have completed at least a 10th-grade education and be open to learning new skills. An interest in the travel industry will be an advantage. A proactive approach to problem-solving and the ability to work well in a team will contribute to your success in this role.