- greet and assist passengers: airport ground staff are responsible for welcoming passengers to the airport, helping them with their baggage, and providing any necessary assistance before boarding their flights.
- perform check-in procedures: ground staff must check in passengers for their flights, issue boarding passes, and ensure that all documentation is in order before departure.
- handle baggage: this role involves ensuring that passengers' baggage is properly checked and loaded onto the correct flights, as well as handling any issues related to lost or damaged luggage.
- assist with airport security: ground staff help to maintain security at the airport by monitoring passenger activity, conducting security checks, and ensuring that all safety regulations are followed.
- communicate with air traffic control: ground staff must coordinate with air traffic control to ensure that flights depart and arrive safely and on time, communicating any changes or delays to passengers and airline staff.
required skills and expectations:
- excellent communication skills: airport ground staff must be able to communicate effectively with passengers, airline staff, and other airport personnel.
- attention to detail: this role requires careful attention to detail to ensure that all procedures are followed correctly and that passengers' needs are met.
- ability to work under pressure: airport ground staff must be able to work efficiently in a fast-paced environment, especially during peak travel times.
- customer service orientation: ground staff must be friendly, helpful, and able to provide excellent customer service to ensure a positive experience for passengers.