- Welcoming passengers: Greeting passengers as they arrive at the airport and assisting them with any queries or directions.
- Checking in passengers: Helping passengers check in for their flights, issuing boarding passes, and assisting with luggage drop-off.
- Security screening: Assisting with security checks, ensuring passengers follow all safety regulations, and handling any issues that may arise.
- Boarding flights: Guiding passengers to their designated gates, boarding flights efficiently, and assisting with any special needs or requests.
- Baggage handling: Ensuring passengers' luggage is safely loaded onto the aircraft and handling any mishandled baggage issues.
- Customer service: Providing excellent customer service to passengers, resolving any complaints or issues, and ensuring a positive experience for all travelers.
Required Skills and Expectations:
1. Good communication skills to interact with passengers and handle inquiries effectively.
2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
3. Attention to detail to ensure accuracy in ticketing and baggage handling.
4. Problem-solving skills to address any issues that may arise during the boarding process.
5. Flexibility to work varying shifts, including nights, weekends, and holidays.