Freshers & Experience || Full Time || Airport Customer Service Associate

Airport Customer Service Agent Duties and Responsibilities

Airport Customer Service Agents play a crucial role in ensuring the smooth running of airport operations, and providing excellent customer service to passengers.

They are often the first point of contact for passengers and address a variety of issues.

The duties and responsibilities of an Airport Customer Service Agent include:

Greeting passengers upon arrival and departure

Checking in passengers, ensuring that all necessary travel documents are valid and in order

Issuing boarding passes and directing passengers to their gates

Handling special requests, such as seat assignments or upgrades, and assisting passengers with disabilities or those traveling with young children

Assisting passengers with their baggage, including weighing and tagging luggage, and handling lost or damaged luggage claims

Providing passengers with information about the airport, including locations of gates, restrooms, restaurants, and shops

Resolving passenger complaints or referring them to a supervisor when necessary

Communicating with airline personnel and other airport staff to ensure the smooth operation of flights

Processing ticket sales, upgrades, and rebookings in the event of cancellations or delays

HR APARNA -

• Experience

  0 - 1 Years

• No. of Openings

  55

• Education

  12th Pass

• Role

  Airport Customer Service Associate

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata