- Handle passenger inquiries and provide excellent customer service: As an Airlines Executive, you will be responsible for assisting passengers with inquiries, ticket bookings, baggage concerns, and other customer service-related tasks.
- Check-in and boarding assistance: You will be required to assist passengers with the check-in process and boarding procedures, ensuring a smooth and hassle-free experience for all travelers.
- Process ticket reservations and cancellations: As part of your role, you will need to efficiently handle ticket reservations, changes, and cancellations according to airline policies and procedures.
- Coordinate with other departments: You will work closely with other departments within the airline, such as ground staff, flight crew, and maintenance teams, to ensure the seamless operation of flights and passenger services.
- Maintain accurate records and documentation: It is essential to keep detailed records of passenger bookings, payments, and any other relevant information to ensure accuracy and compliance with airline regulations.
Required Skills and Expectations:
- Strong communication skills: You must have excellent verbal and written communication skills to interact with passengers and colleagues effectively.
- Attention to detail: The ability to focus on details and accuracy is crucial in this role to avoid errors in ticketing and passenger information.
- Problem-solving skills: You should be able to think quickly on your feet and resolve passenger issues efficiently.
- Customer service orientation: A friendly and helpful attitude towards passengers and a commitment to providing exceptional customer service is essential in this role.