- greet and assist airline passengers: as an airlines executive, you will be responsible for welcoming passengers, checking them in, and helping them with any queries or concerns they may have before their flight.
- handle ticketing and reservations: you will be in charge of managing ticket bookings, processing reservations, and ensuring that all passenger information is accurately recorded in the system.
- coordinate with other airline staff: collaborating with airline supervisors, customer service representatives, and ramp executives to ensure smooth operations and excellent customer service throughout the passenger journey.
- assist passengers with boarding and disembarking: guiding passengers through boarding procedures, helping them find their seats, and ensuring a safe and efficient boarding and disembarking process.
- resolve passenger issues: addressing passenger complaints, handling emergencies, and providing assistance to ensure a positive experience for all passengers.
required skills and expectations:
1. excellent communication skills: clear verbal communication and active listening abilities to interact effectively with passengers and other airline staff.
2. customer service orientation: a strong focus on providing exceptional service to passengers and addressing their needs professionally and efficiently.
3. attention to detail: ability to accurately process passenger information, handle ticketing procedures, and ensure all tasks are completed with precision.
4. ability to work well under pressure: handling multiple tasks simultaneously, staying calm in stressful situations, and resolving issues promptly to ensure smooth operations.
5. basic computer skills: proficiency in using airline reservation systems, ticketing software, and other related tools to perform job duties efficiently.