- Supervise airline operations:
- Ensure smooth functioning of all airline activities, including check-in, boarding, baggage handling, and overall customer service.
- Oversee staff performance:
- Monitor and evaluate the work of airline staff to ensure efficiency and adherence to company policies and procedures.
- Handle customer inquiries and complaints:
- Address customer concerns promptly and professionally, providing resolution and ensuring a positive experience for all passengers.
- Ensure compliance with safety regulations:
- Maintain a safe and secure environment for both employees and passengers by enforcing safety protocols and procedures.
- Coordinate with other departments:
- Collaborate with various departments such as maintenance, catering, and ground services to ensure seamless operations.
Required skills and expectations:
- Good communication skills:
- Ability to effectively communicate with passengers, staff, and various departments to ensure smooth operations.
- Attention to detail:
- Ability to pay close attention to details to identify and resolve issues promptly.
- Customer service orientation:
- Strong focus on providing excellent customer service to enhance passenger experience and loyalty.
- Ability to work under pressure:
- Capacity to handle stressful situations and make quick decisions to address issues effectively.
- Knowledge of airline operations:
- Understanding of airline industry processes and regulations to ensure compliance and efficient operations.