Airline Customer Service Representative || Freshers & Experienced

As an Airline Customer Service Representative in Palamu, you will play a crucial role in ensuring a positive experience for our passengers. This full-time position requires a commitment to providing excellent service from the office.

**Key Responsibilities:**

- **Assist Passengers:** You will greet and assist passengers at the airport, helping them with check-in procedures and providing information about flights and services.

- **Manage Reservations:** Your responsibilities will include booking tickets, changing flight itineraries, and processing cancellations, ensuring that all requests are handled efficiently.

- **Resolve Issues:** You will address customer complaints or issues related to flights, baggage, or other services, working to find effective solutions promptly.

- **Provide Information:** It's essential to inform passengers about flight schedules, baggage policies, and any safety procedures necessary for travel.

- **Handle Payments:** You will process payments for tickets and services, ensuring that all transactions are secure and accurate.

**Required Skills and Expectations:**

- Candidates should have completed at least the 10th grade and have a basic understanding of customer service practices.

- Strong communication skills are essential to interact with passengers from diverse backgrounds.

- You should be friendly, patient, and able to handle stressful situations calmly and efficiently.

- Basic computer skills are necessary for managing reservations and processing payments.

- A willingness to work on weekends and holidays is expected, as airline operations are continuous.

This role is ideal for individuals looking to start a career in the airline industry and gain valuable experience in customer service.

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 34 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata