Hiring Freshers || Airline Customer Service Representative

As an Airline Customer Service Representative, you will play a vital role in ensuring a pleasant travel experience for our passengers. Your main responsibilities will include:

- **Assisting Customers**: You will greet passengers, answer their questions, and provide information about flights, schedules, and services offered by the airline.

- **Handling Reservations**: You will assist customers in making, changing, or canceling their flight reservations using our booking system.

- **Managing Check-Ins**: You will check in passengers at the airport, ensuring they have the necessary documents and luggage allowances.

- **Resolving Issues**: If passengers encounter problems or complaints, you will be responsible for addressing their concerns in a calm and professional manner.

- **Providing Information**: You will give clear and accurate information about flight delays, cancellations, or any changes to schedules.

- **Collaborating with Team Members**: You will work closely with other staff members to ensure smooth operations and excellent service quality.

To excel in this role, you should have strong communication skills to interact effectively with customers. A friendly and approachable demeanor is essential, as is the ability to manage stressful situations calmly. Basic computer skills are necessary for using reservation systems and handling customer data. Attention to detail is important to ensure accuracy in bookings and customer inquiries. A positive attitude and a willingness to learn will help you thrive in a fast-paced environment.

• Experience

  0 - 1 Years

• No. of Openings

  67

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 33 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata