Interview For Airline Customer Service Representative || 10th Pass - Freshers

Flyhie Aviation

0 - 1 Years
46 Openings
3.0 - 5.5 Lac/Yr
Posted today
Face-to-Face interview
Pakur

Key Skills

Airline Operations Airline Customer Service Representative Airline Ground Staff

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Job Description

- Communicate with customers: You will be responsible for assisting customers with booking flights, answering inquiries, making changes to reservations, and addressing any concerns or complaints they may have.

- Process payments and refunds: You will need to accurately handle transactions such as ticket purchases, upgrades, cancellations, and refunds following the airline's policies and procedures.

- Provide information: You will need to have a thorough understanding of the airline's services, policies, and procedures in order to provide accurate information to customers regarding baggage allowances, flight schedules, boarding procedures, etc.

- Handle customer complaints: It will be your responsibility to listen to customer complaints with empathy, address their concerns promptly, and find satisfactory resolutions to ensure customer satisfaction and loyalty.

- Assist with special requests: You may be required to assist customers with special requests such as wheelchair assistance, dietary restrictions, unaccompanied minors, etc., and ensure their needs are met throughout their travel experience.

Required Skills and Expectations:

- Excellent communication skills: You must have strong verbal and written communication skills to effectively interact with customers and colleagues.

- Problem-solving abilities: You should be able to think quickly on your feet, troubleshoot issues, and find solutions to customer problems.

- Attention to detail: Accuracy is crucial in processing payments, updating reservations, and providing information to customers.

- Patience and empathy: Dealing with frustrated or anxious customers can be challenging, so it's important to remain calm, patient, and empathetic in all interactions.

- Basic computer skills: You should be comfortable using computer systems to access information, process transactions, and communicate with customers.