Freshers & Experience || Full Time || Airline Customer Service Representative

- Greet and assist customers: Welcome customers in a friendly manner, inquire about their needs, and provide assistance as needed.

- Make flight reservations: Assist customers in booking flights, providing information on available options, and helping them choose the best itinerary.

- Handle inquiries and complaints: Address customer questions, concerns, and complaints in a professional and timely manner to ensure customer satisfaction.

- Process ticket sales and payments: Manage ticket sales, process payments, issue tickets, and provide receipts to customers.

- Provide information on airline policies: Educate customers on airline policies, procedures, baggage allowances, and other relevant information.

- Assist with boarding and check-in: Guide customers through the boarding and check-in process, ensuring a smooth and efficient experience.

- Maintain customer records: Keep accurate records of customer interactions, transactions, and inquiries for future reference.

Skills and Expectations:

- Strong communication skills: Ability to communicate effectively with customers, colleagues, and airline staff.

- Customer service orientation: Dedication to providing excellent service and meeting customer needs.

- Attention to detail: Ability to accurately process transactions, maintain records, and follow airline policies.

- Problem-solving skills: Capacity to resolve customer issues and complaints efficiently and effectively.

- Ability to work in a fast-paced environment: Adaptability and the capacity to work under pressure in a bustling airline customer service setting.

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dum dum airport