Hiring Fresher / Airline Customer Service Representative / 10th Pass

- Greet and assist airline passengers: As an airline customer service representative, you will be responsible for welcoming passengers at the airport, answering questions, providing directions, and assisting with check-in processes.

- Handle passenger inquiries and concerns: You will need to address and resolve any customer inquiries or issues, such as flight delays, cancellations, baggage concerns, and special requests. It is essential to provide excellent customer service and ensure passenger satisfaction.

- Process ticket reservations and bookings: You will be required to process ticket reservations, bookings, and changes for airline passengers. This involves using computer systems to access flight information, make reservations, and issue tickets.

- Assist with boarding and disembarking procedures: You will help organize and manage the boarding and disembarking procedures for flights, ensuring a smooth and efficient process for passengers.

- Maintain a clean and organized work area: It is important to keep your work area clean and organized to ensure a professional and welcoming environment for passengers.

Skills and expectations:

- Excellent communication skills: You must have strong verbal communication skills to effectively interact with passengers and address their needs and concerns.

- Customer service orientation: A friendly and customer-focused attitude is essential for providing high-quality service to airline passengers.

- Attention to detail: Accuracy is crucial when processing ticket reservations and bookings to prevent errors and ensure passenger satisfaction.

- Ability to work well under pressure: Airports can be fast-paced and stressful environments, so the ability to remain calm and focused under pressure is important.

- Basic computer skills: You should have basic computer skills to navigate airline systems and process ticket reservations efficiently.

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dum dum airport