Hiring Fresher - Airline Customer Service Representative - Banka

As an Airline Customer Service Representative, your main goal is to assist customers with their travel needs and ensure a smooth and pleasant experience with our airline. You will work directly with the public, so excellent communication and problem-solving skills are essential.

Key Responsibilities:

- Customer Assistance: Answer customer inquiries regarding flight schedules, ticket prices, and baggage policies, ensuring all information is accurate and helpful.

- Ticket Booking and Changes: Help customers book their flights, make changes to existing reservations, and provide information on payment options.

- Handling Complaints: Address customer concerns or complaints in a calm and professional manner, working towards resolving issues efficiently.

- Check-in Support: Guide passengers through the check-in process, ensuring they understand the necessary steps for a successful journey.

- Documentation Management: Collect and verify travel documents from customers to ensure compliance with airline regulations before departure.

Required Skills and Expectations:

- Strong interpersonal skills to build rapport with customers and understand their needs.

- Good communication skills in both spoken and written English for effective interaction.

- Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.

- Basic computer skills to operate booking systems and manage customer information.

- Flexibility in work hours, as shifts may vary based on flight schedules and customer needs.

This position is based in Banka and is suitable for those with minimal experience who are eager to learn and grow in the airline industry.

• Experience

  0 - 1 Years

• No. of Openings

  34

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 34 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata