Airline Customer Service Representative (Freshers) Kolkata

SHARE YOUR RESUME

We are seeking an Airline Customer Service Executive to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about providing excellent service in the airline industry.

Key Responsibilities:

- **Assist Passengers:** You will greet and assist travelers at the check-in counters, guiding them with check-in procedures, baggage handling, and answering inquiries about flights and services.

- **Manage Reservations:** You will help customers with flight bookings, changes, and cancellations, ensuring they receive clear information and support throughout the process.

- **Handle Complaints:** You will address and resolve customer concerns and complaints, providing timely solutions to enhance passenger satisfaction.

- **Provide Information:** You will keep passengers informed about flight schedules, boarding times, and any changes or delays, ensuring clear communication at all times.

Required Skills and Expectations:

Candidates must have a minimum education level of 10th grade and should be willing to handle customer inquiries with a positive attitude. Strong communication skills in English and local languages are essential. Individuals should be comfortable working in a fast-paced environment and must possess good problem-solving abilities. A friendly demeanor, punctuality, and a keen sense of professionalism are expected, as you will represent the airline and interact directly with travelers in a busy airport setting. No prior experience is required, but eagerness to learn and grow within the role is highly valued.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, ESI, Food/Meals, Accommodation

• Walk-in interview location

  kolkata