We are seeking a motivated Air Ticketing Agent in Patna, India, who will assist customers in booking flights and managing travel arrangements. This role is ideal for individuals with a keen interest in the aviation industry and customer service.
Key Responsibilities:
- **Flight Bookings**: Assist clients in finding and booking the most suitable flights according to their travel needs. This includes understanding travel preferences and providing recommendations.
- **Customer Support**: Handle customer inquiries related to tickets, including changes, cancellations, and refund processes. Good communication is essential to ensure a smooth experience for the clients.
- **Payment Processing**: Manage payment transactions and ensure that all bookings are accurately processed. Attention to detail is necessary to maintain financial accuracy.
- **Flight Information**: Stay updated on flight schedules, routes, and fares to provide accurate information to customers. This knowledge aids in helping clients make informed decisions.
Required Skills and Expectations:
Candidates should possess strong communication skills and a friendly demeanor to interact effectively with customers. Basic computer skills are required to navigate booking systems and manage transactions. Attention to detail is vital to avoid errors in bookings. We welcome fresh graduates; however, a passion for customer service and the aviation sector is essential. Individuals must be proactive and willing to learn, working well in a fast-paced environment