- Key Responsibilities:
1. Handle booking and reservation of air tickets: The candidate will be responsible for booking and managing flight tickets for customers based on their requirements.
2. Provide customer service: Assist customers with inquiries, provide information on flight schedules, fares, and help them with ticket changes or cancellations.
3. Coordinate with airlines: Communicate with airline representatives to ensure smooth booking processes and resolve any issues related to ticketing.
4. Maintain records: Keep accurate records of all ticket transactions, payments, and customer details for future reference.
5. Stay updated on industry trends: Keep abreast of changes in airline policies, regulations, and pricing to provide accurate information to customers.
- Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with customers and airline representatives.
2. Attention to detail: Must be meticulous in booking tickets, handling payments, and maintaining records.
3. Basic computer skills: Proficiency in using ticketing software and online booking systems.
4. Customer-oriented approach: A focus on providing excellent customer service and ensuring customer satisfaction.
5. Ability to work in a fast-paced environment: Capable of multitasking and handling inquiries efficiently during peak hours.