- Responsibilities:
1. Handling ticket inquiries: Respond to customer queries regarding air ticket prices, availability, and booking procedures.
2. Booking reservations: Assist customers in booking airline tickets, ensuring accuracy in details and providing a seamless booking process.
3. Providing customer service: Address customer concerns, provide assistance with flight changes, cancellations, and other related services.
4. Coordinating with airlines: Communicate with airlines to secure bookings, resolve issues, and ensure smooth ticketing processes.
5. Maintaining records: Keep accurate records of bookings, payments, and customer details for reference and tracking purposes.
- Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with customers, airlines, and colleagues.
2. Attention to detail: Ensure accuracy in ticket bookings, customer information, and payment processing.
3. Customer service orientation: Prioritize customer satisfaction by assisting with inquiries, changes, and issue resolution.
4. Basic computer skills: Proficiency in using booking systems, email, and office software for ticketing tasks.
5. Flexibility and adaptability: Willingness to work in a fast-paced environment, handle multiple tasks, and adjust to changing schedules.