- Process ticket reservations: This includes booking flights for customers based on their preferences and availability.
- Manage customer inquiries: Address any questions or concerns customers may have regarding flights, baggage, or other travel-related issues.
- Handle ticket changes and cancellations: Assist customers with changing or canceling their flight reservations as needed.
- Issue boarding passes: Provide passengers with boarding passes and ensure they have all necessary documentation for their flight.
- Coordinate with airlines: Communicate with airlines to ensure smooth operations and resolve any issues that may arise.
Required skills and expectations:
- Strong communication skills: Ability to effectively communicate with customers and airline personnel.
- Attention to detail: Accuracy in processing ticket reservations and managing customer information.
- Customer service orientation: Willingness to assist customers and provide excellent service.
- Basic computer skills: Familiarity with basic computer programs and ability to learn ticketing systems.
- Ability to work in a fast-paced environment: Capable of handling multiple tasks and working efficiently under pressure.