- process ticket reservations: this includes booking flights for customers based on their preferences and availability.
- manage customer inquiries: address any questions or concerns customers may have regarding flights, baggage, or other travel-related issues.
- handle ticket changes and cancellations: assist customers with changing or canceling their flight reservations as needed.
- issue boarding passes: provide passengers with boarding passes and ensure they have all necessary documentation for their flight.
- coordinate with airlines: communicate with airlines to ensure smooth operations and resolve any issues that may arise.
required skills and expectations:
- strong communication skills: ability to effectively communicate with customers and airline personnel.
- attention to detail: accuracy in processing ticket reservations and managing customer information.
- customer service orientation: willingness to assist customers and provide excellent service.
- basic computer skills: familiarity with basic computer programs and ability to learn ticketing systems.
- ability to work in a fast-paced environment: capable of handling multiple tasks and working efficiently under pressure.