- **key responsibilities:**
1. process booking and reservation of air tickets: as an air ticketing staff, you will be responsible for handling the booking and reservation of air tickets for customers, ensuring accuracy and efficiency in the process.
2. provide customer service: you will be required to assist customers with queries related to air ticketing, provide information on fares, schedules, and policies, and address any concerns or issues they may have.
3. manage ground operations: this includes coordinating with airline staff, managing check-in procedures, and ensuring smooth operations at the airport for passengers.
4. handle air cargo: as part of your role, you may be required to manage the booking, tracking, and delivery of air cargo, ensuring timely and secure transportation.
- **required skills and expectations:**
1. good communication skills: you should have the ability to effectively communicate with customers and airline staff, both verbally and in writing.
2. attention to detail: accuracy is crucial in air ticketing, so you must have a keen eye for detail to avoid errors in bookings and reservations.
3. basic computer knowledge: proficiency in using computer systems and software for ticketing and reservation processes is essential for this role.
4. customer service orientation: a polite and customer-focused attitude is required to provide excellent service and address customer needs professionally.