- Key Responsibilities:
1. Handle air ticket bookings: The air ticketing executive will be responsible for booking flight tickets for customers based on their preferences and budget.
2. Provide customer service: Assist customers with any inquiries or issues related to their travel plans, including changes in flight schedules, cancellations, or refunds.
3. Coordinate with airlines: Communicate with airlines to ensure smooth booking processes and resolve any discrepancies in ticketing information.
4. Manage documentation: Keep track of all ticket booking details, confirmations, and invoices to maintain organized records.
5. Stay updated on airline policies: Stay informed about airline regulations, policies, and procedures to provide accurate information to customers.
- Required Skills and Expectations:
1. Strong communication skills: Ability to interact effectively with customers, airlines, and colleagues to provide excellent service.
2. Attention to detail: Accuracy in booking flights, managing documentation, and ensuring all information is correct to avoid any errors.
3. Basic computer literacy: Comfortable using booking software, email, and other tools to complete ticket bookings efficiently.
4. Problem-solving skills: Ability to think quickly and find solutions to customer issues or booking challenges.
5. Flexibility: Willingness to work in a dynamic and fast-paced environment where priorities may shift quickly.