As an Air Ticketing Staff member in Chennai, you will play a crucial role in ensuring that passengers have a smooth experience when booking and managing their air travel.
**Key Responsibilities:**
- **Ticket Booking:** Assist customers in booking flight tickets by checking schedules and availability, ensuring all necessary information is collected for the reservation process.
- **Customer Service:** Provide excellent customer support by addressing inquiries about flights, prices, and policies, and resolving any issues that may arise before, during, or after ticket purchase.
- **Fare Calculation:** Accurately calculate ticket fares, including taxes and additional charges, to give customers the correct pricing for their travel needs.
- **Document Verification:** Ensure that all travel documents are valid and meet the airline requirements by carefully checking passenger IDs and other necessary paperwork.
- **System Updates:** Regularly update the booking system with accurate information regarding transactions, ensuring that all records are current and reliable.
**Required Skills and Expectations:**
- **Communication Skills:** Strong spoken and written communication abilities are essential to effectively interact with customers and colleagues.
- **Attention to Detail:** Must demonstrate meticulousness in handling bookings and verifying documents to avoid errors that could affect travel plans.
- **Basic Computer Skills:** Familiarity with computer systems and software is important for efficient ticketing and data management.
- **Team Player:** Willingness to work collaboratively with coworkers and support a positive workplace environment is essential, especially during busy times.
- **Problem-solving Skills:** Ability to think on your feet and provide quick solutions to customer issues, ensuring a high level of customer satisfaction.