As an Air Ticketing Staff member in Chennai, you will play a crucial role in ensuring that passengers have a smooth experience when booking and managing their air travel.
Key Responsibilities:
- Ticket Booking: Assist customers in booking flight tickets by checking schedules and availability, ensuring all necessary information is collected for the reservation process.
- Customer Service: Provide excellent customer support by addressing inquiries about flights, prices, and policies, and resolving any issues that may arise before, during, or after ticket purchase.
- Fare Calculation: Accurately calculate ticket fares, including taxes and additional charges, to give customers the correct pricing for their travel needs.
- Document Verification: Ensure that all travel documents are valid and meet the airline requirements by carefully checking passenger IDs and other necessary paperwork.
- System Updates: Regularly update the booking system with accurate information regarding transactions, ensuring that all records are current and reliable.
Required Skills and Expectations:
- Communication Skills: Strong spoken and written communication abilities are essential to effectively interact with customers and colleagues.
- Attention to Detail: Must demonstrate meticulousness in handling bookings and verifying documents to avoid errors that could affect travel plans.
- Basic Computer Skills: Familiarity with computer systems and software is important for efficient ticketing and data management.
- Team Player: Willingness to work collaboratively with coworkers and support a positive workplace environment is essential, especially during busy times.
- Problem-solving Skills: Ability to think on your feet and provide quick solutions to customer issues, ensuring a high level of customer satisfaction.