Hiring Freshers || Air Ticketing Executive

0 - 2 Years
57 Openings
3.0 - 6.0 Lac/Yr
Posted today
Face-to-Face interview
Chandigarh

Key Skills

Computer Operator Ground Handling Staff Data Entry Operator Passport Checking Ticketing Executive Air Hostess Ticket Booking

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Job Description

As an Air Ticketing Staff member, you will play a key role in helping customers book their flights and manage their travel needs. Your focus will be on providing excellent service and ensuring smooth ticketing processes.

**Key Responsibilities:**

- **Customer Service:** Assist customers with flight inquiries, bookings, and travel-related questions, ensuring a friendly and helpful interaction.

- **Ticket Booking:** Process flight bookings accurately using the relevant software, ensuring that customers receive their tickets promptly.

- **Payment Processing:** Handle payment transactions securely and efficiently, offering receipts and answering any billing questions.

- **Flight Changes and Cancellations:** Manage requests for changes or cancellations of bookings in accordance with airline policies, keeping customers informed throughout the process.

- **Coordination with Airlines:** Communicate with airlines for ticket confirmations, verifications, and updates to ensure the latest information is provided to customers.

- **Documentation Management:** Maintain accurate records and documentation of all ticketing activities, ensuring compliance with company standards.

**Required Skills and Expectations:**

Candidates should have a minimum educational qualification of a 10th pass and ideally possess some experience in customer service or ticketing. You should be detail-oriented, with strong organization skills to handle bookings efficiently. Excellent communication skills are crucial for interacting positively with customers and resolving any issues they may encounter. Proficiency in computer applications and the ability to learn ticketing software quickly are also necessary for success in this role. A proactive approach and willingness to work from the office in Chandigarh are essential.