As an Air Ticketing Staff member, you will play a crucial role in providing excellent service to customers seeking to book flights. You will work in a fast-paced environment where attention to detail and customer satisfaction are essential.
**Key Responsibilities:**
- **Booking Tickets:** Assist customers in booking flight tickets, ensuring that all details such as dates, destinations, and passenger information are accurately entered.
- **Issuing Tickets:** Generate and issue electronic tickets to customers promptly after ticket booking, ensuring they meet the required standards and formats.
- **Customer Support:** Address customer inquiries and provide support throughout the booking process, helping to resolve any issues or concerns they may have.
- **Processing Payments:** Handle payment transactions for ticket bookings, ensuring that payments are processed securely and accurately.
- **Maintaining Records:** Keep accurate and organized records of all bookings and transactions, which helps in tracking customer needs and resolving disputes effectively.
- **Coordinating with Airlines:** Work closely with various airlines to obtain updated information about flight schedules, availability, and pricing.
**Required Skills and Expectations:**
The ideal candidate should have strong communication skills and a friendly demeanor to engage with customers effectively. Basic computer skills are necessary for using ticketing systems and managing bookings. Attention to detail is critical to ensure all information is correct, which helps in minimizing errors. Ability to work in a team and adapt to a fast-paced environment is essential, especially in handling customer queries efficiently. A positive attitude and willingness to learn will help in thriving in this role.
Experience
0 - 1 Years
No. of Openings
35
Education
10th Pass
Role
Air Ticketing Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Age Limit
18 - 30 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
PF, ESI, Food/Meals, Accommodation
Walk-in interview location
kolkata