As an Air Ticketing Executive, you will play a crucial role in assisting customers with their travel needs and ensuring smooth ticketing processes. Your responsibilities will include:
- Booking Air Tickets: You will be responsible for making flight reservations for customers based on their travel preferences, ensuring accuracy in details such as dates, destinations, and passenger names.
- Providing Travel Information: You will assist customers by providing information about flight schedules, fares, and travel requirements to help them make informed decisions.
- Managing Customer Queries: Address customer queries and concerns related to ticketing and bookings over the phone or in person, ensuring high-quality customer service and satisfaction.
- Processing Payments: Handle ticket payments efficiently while maintaining accurate records of transactions and issuing receipts to customers.
- Coordinating with Airlines: Liaise with airlines to resolve any booking issues, confirm reservations, and stay updated on any changes to flight schedules or policies.
- Maintaining Records: Keep detailed and orderly records of all ticket transactions, customer interactions, and queries for reference and reporting purposes.
To be considered for this role, you should have a basic understanding of travel and ticketing processes. Strong communication skills are essential, along with a friendly and professional attitude. Attention to detail is crucial for accuracy in bookings and transactions. A willingness to learn and adapt to new systems and procedures will also be important for success in this role. Fluency in English and Hindi will be an added advantage.