- Process airline ticketing reservations for customers: The primary responsibility of an Air Ticketing Executive is to assist customers in booking flight tickets according to their preferences and budget.
- Provide customer service and support: Assist customers with inquiries, changes in bookings, cancellations, and other flight-related issues to ensure a smooth travel experience.
- Coordinate with airlines and travel agencies: Communicate with airlines and travel agencies to secure the best deals for customers and resolve any booking discrepancies.
- Maintain accurate records and documentation: Keep detailed records of all bookings, transactions, and customer interactions to ensure transparency and compliance with company policies.
- Stay updated on airline policies and regulations: Continuously update knowledge on airline regulations, fare rules, and ticketing procedures to provide accurate information to customers.
Required Skills and Expectations:
- Excellent communication skills: Ability to effectively communicate with customers, airlines, and travel agencies to provide exceptional service.
- Attention to detail: Must pay close attention to details to ensure accurate bookings and maintain proper documentation.
- Problem-solving skills: Ability to handle customer complaints, booking changes, and other issues efficiently and professionally.
- Basic computer skills: Proficiency in using ticketing software, email, and other computer programs to process bookings and communicate with customers.
- Flexibility and adaptability: Willingness to work in a fast-paced environment and adapt to changing airline policies and customer needs.