We are seeking a dedicated and enthusiastic Air Ticketing Executive to join our team in Patna. This role is perfect for individuals looking to begin their career in the travel industry.
**Key Responsibilities:**
- **Ticket Reservation:** Handle customer requests for booking airline tickets, ensuring accurate entry of passenger details and preferences.
- **Query Handling:** Respond to customer queries via phone or email regarding flight schedules, pricing, and policies, providing clear and helpful information.
- **Issue Tickets:** Process ticket issuance efficiently while adhering to company policies and airline regulations.
- **Customer Support:** Assist customers with any issues related to their bookings, including changes, cancellations, and refunds, ensuring smooth resolution.
- **Documentation:** Maintain records of all transactions and ensure that all necessary documentation is completed accurately.
- **Payment Processing:** Handle payment transactions securely and confirm bookings upon payment clearance.
**Required Skills and Expectations:**
Candidates should have strong communication skills to interact effectively with customers. Attention to detail is essential to prevent errors in bookings and ensure customer satisfaction. A basic understanding of airline operations and ticketing systems is preferred, although training will be provided. Proficiency in using computers and a willingness to learn new technologies are necessary. A positive attitude and a customer-oriented approach are crucial for success in this role. The ideal candidate will be proactive and able to work well in a team environment.