- Responsible for issuing tickets to customers: The air ticketing executive is responsible for issuing airline tickets to customers, ensuring accuracy and efficiency in the process.
- Handling inquiries and providing information to customers: The candidate will be required to respond to customer inquiries regarding flights, prices, and other related information, providing excellent customer service at all times.
- Coordinating with airlines and travel agencies: The air ticketing executive will work closely with airlines and travel agencies to ensure smooth ticketing operations and resolve any issues that may arise.
- Managing reservations and bookings: The candidate will be responsible for managing flight reservations and bookings, ensuring that all customer information is accurate and up to date.
- Assisting with check-in procedures: The air ticketing executive will assist customers with the check-in process at the airport, helping them with their luggage and providing guidance as needed.
Skills and Expectations:
- Strong communication skills: The candidate should have excellent communication skills to interact with customers and colleagues effectively.
- Attention to detail: Accuracy is crucial in ticketing operations, so the candidate must pay close attention to details.
- Basic computer skills: The candidate should be familiar with basic computer applications and be able to use ticketing software efficiently.
- Customer service orientation: A customer-centric approach is essential in this role to ensure customer satisfaction and loyalty.
- Ability to work in a fast-paced environment: The candidate should be able to work efficiently under pressure and handle multiple tasks simultaneously.