- Responsible for issuing and reissuing tickets for customers: This includes understanding ticketing systems, verifying passenger information, and ensuring accuracy in ticket details.
- Handling customer inquiries and providing support: Communicate with customers through phone or email to assist with ticket bookings, changes, cancellations, and other queries.
- Updating and maintaining booking records: Ensure that all customer information and ticketing details are accurately recorded and updated in the system.
- Coordinating with airlines and other travel agencies: Collaborate with airlines and other travel partners to secure the best deals for customers and resolve any issues with bookings.
Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with customers and provide excellent customer service.
- Attention to detail: Must be meticulous in verifying and updating ticketing information to avoid errors.
- Basic computer skills: Proficiency in using ticketing systems and software to issue tickets and manage bookings.
- Ability to work well under pressure: Should be able to handle multiple customer inquiries and ticketing tasks efficiently.
- Team player: Collaborate effectively with colleagues to ensure smooth operations and customer satisfaction.