- key responsibilities:
1. manage air ticket bookings: the air ticketing executive will be responsible for handling and processing air ticket bookings for customers.
2. coordinate with airlines: this role involves coordinating with different airlines to ensure smooth ticketing processes and resolving any booking issues.
3. provide customer assistance: the air ticketing executive will assist customers with their queries, issues, and requests regarding air travel bookings.
4. ensure compliance with airline policies: it is crucial for the executive to follow airline policies and guidelines while booking and processing tickets.
5. handle airport ground activities: this role may require the executive to assist with airport ground management tasks such as baggage handling, check-in processes, and customer service.
6. manage air cargo operations: the executive may also be involved in handling air cargo operations, including processing shipments and coordinating with cargo airlines.
7. maintain accurate records: the air ticketing executive will need to maintain accurate records of bookings, interactions with customers, and other related activities.
- required skills and expectations:
1. excellent communication skills: the candidate should have strong communication skills to interact effectively with customers and airlines.
2. basic computer skills: proficiency in basic computer operations is required for processing bookings and maintaining records.
3. customer service orientation: a customer-centric approach is necessary to assist customers efficiently and resolve their queries.
4. ability to work under pressure: the candidate should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
5. attention to detail: accuracy in ticket booking and record-keeping is essential to avoid errors and ensure smooth operations.
6. basic knowledge of air travel industry: familiarity with air ticketing processes, airline policies, and airport ground operations would be beneficial for the role.