Key Responsibilities:
1. Handling ticket reservations: The Air Ticketing Executive will be responsible for booking flight tickets for customers based on their preferences and requirements.
2. Providing customer service: Assisting customers with inquiries, changes, cancellations, and other ticketing-related matters in a professional and friendly manner.
3. Managing bookings: Ensuring accuracy in booking details, managing changes or updates, and providing necessary documentation to customers.
4. Collaborating with airlines: Communicating effectively with airlines to secure the best available deals and resolve any booking issues promptly.
5. Updating systems: Keeping track of bookings, updating flight schedules, and maintaining accurate records of transactions for reference.
Required Skills and Expectations:
1. Good communication skills: Ability to communicate effectively with customers and airline representatives to provide excellent service.
2. Attention to detail: Ensuring accuracy in booking details, payments, and customer information to prevent errors or discrepancies.
3. Basic computer skills: Proficiency in using ticketing software, email communications, and booking systems to manage reservations efficiently.
4. Customer-focused approach: Prioritizing customer satisfaction, resolving issues promptly, and maintaining a positive attitude in all interactions.
5. Adaptability: Ability to work in a fast-paced environment, handle multiple bookings simultaneously, and adjust to changing airline policies or schedules.