We are looking for an Air Ticketing Executive to join our team in Asansol. This full-time role is suitable for freshers who have completed their 10th pass education. The selected candidate will work from the office and will be responsible for managing ticket bookings and providing excellent customer service.
**Key Responsibilities:**
- **Booking Air Tickets:** Handle customer requests for flight bookings, ensuring accuracy in ticket details and preferences.
- **Customer Assistance:** Provide assistance to customers regarding flight options, schedules, and fares, ensuring a smooth booking experience.
- **Ticket Modifications:** Manage modifications and cancellations of booked tickets, adhering to airline policies and customer needs.
- **Documentation Handling:** Ensure proper documentation for ticket issuance, including collecting necessary passenger details and processing payments.
- **Keeping Up-to-Date:** Stay informed about airline policies, travel regulations, and ticketing systems to provide accurate information to customers.
**Required Skills and Expectations:**
- Excellent Communication Skills: You should be able to clearly communicate with customers and provide them with necessary details in a friendly manner.
- Attention to Detail: Accuracy is crucial for booking tickets and processing payments; being meticulous helps prevent errors.
- Basic Computer Knowledge: Comfortable using computer systems and software for booking and managing flights.
- Customer Service Focus: A friendly and service-oriented attitude is important for assisting customers and resolving any inquiries or issues.
- Team Player: You must be willing to collaborate and work effectively with colleagues in a fast-paced environment.