- **process ticket requests**: responsible for processing ticket requests from customers promptly and accurately. this includes checking availability, pricing, and confirming bookings.
- **handle reservations**: manage reservations for flights, ensuring that all customer preferences are taken into account and that bookings are made according to their specifications.
- **issue tickets**: issue tickets to customers after verifying all required information and ensuring that all relevant details are included on the ticket.
- **provide customer service**: assist customers with any inquiries or issues related to their tickets, flights, or reservations. provide excellent customer service to ensure a positive experience.
- **coordinate with airlines**: communicate with airlines to confirm bookings, check for updates or changes, and resolve any issues that may arise.
- **maintain accurate records**: keep accurate records of all ticketing transactions, reservations, and customer interactions. ensure that all data is up to date and easily accessible.
- **basic computer skills**: proficient in using computer systems and software relevant to air ticketing and reservation processes.
- **good communication skills**: ability to communicate effectively with customers, airlines, and team members. clear and concise verbal and written communication is essential.
- **attention to detail**: strong attention to detail to ensure that all ticketing information is accurate and error-free. must be thorough in all aspects of the job.