- **Process ticket requests**: Responsible for processing ticket requests from customers promptly and accurately. This includes checking availability, pricing, and confirming bookings.
- **Handle reservations**: Manage reservations for flights, ensuring that all customer preferences are taken into account and that bookings are made according to their specifications.
- **Issue tickets**: Issue tickets to customers after verifying all required information and ensuring that all relevant details are included on the ticket.
- **Provide customer service**: Assist customers with any inquiries or issues related to their tickets, flights, or reservations. Provide excellent customer service to ensure a positive experience.
- **Coordinate with airlines**: Communicate with airlines to confirm bookings, check for updates or changes, and resolve any issues that may arise.
- **Maintain accurate records**: Keep accurate records of all ticketing transactions, reservations, and customer interactions. Ensure that all data is up to date and easily accessible.
- **Basic computer skills**: Proficient in using computer systems and software relevant to air ticketing and reservation processes.
- **Good communication skills**: Ability to communicate effectively with customers, airlines, and team members. Clear and concise verbal and written communication is essential.
- **Attention to detail**: Strong attention to detail to ensure that all ticketing information is accurate and error-free. Must be thorough in all aspects of the job.