key responsibilities:
1. booking and issuing air tickets: responsible for booking and issuing tickets for customers according to their travel requirements and preferences.
2. handling customer inquiries: assist customers with information on flights, fares, schedules, and any other queries related to air travel.
3. coordinating with airlines: communicate and coordinate with airlines to check availability, make reservations, and ensure smooth ticketing process.
4. providing excellent customer service: ensure high levels of customer satisfaction by addressing any concerns or issues promptly and professionally.
5. maintaining records: keep accurate records of ticket sales, transactions, and customer details for future reference and reporting.
required skills and expectations:
1. good communication skills: ability to effectively communicate with customers and airlines to provide accurate information and resolve any issues.
2. attention to detail: must pay close attention to details while booking tickets, ensuring accuracy in fare calculations and itinerary details.
3. basic computer skills: proficiency in using computer systems and ticketing software to process bookings and issue tickets.
4. customer service orientation: a customer-centric approach to provide excellent service and create a positive experience for travelers.
5. ability to work under pressure: capable of handling multiple tasks simultaneously in a fast-paced environment while maintaining professionalism.