Key Responsibilities:
1. Booking and Issuing Air Tickets: Responsible for Booking and Issuing Tickets for Customers According to Their Travel Requirements and Preferences.
2. Handling Customer Inquiries: Assist Customers with Information On Flights, Fares, Schedules, and Any other Queries Related to Air Travel.
3. Coordinating with Airlines: Communicate and Coordinate with Airlines to Check Availability, Make Reservations, and Ensure Smooth Ticketing Process.
4. Providing Excellent Customer Service: Ensure High Levels of Customer Satisfaction By Addressing Any Concerns or Issues Promptly and Professionally.
5. Maintaining Records: Keep Accurate Records of Ticket Sales, Transactions, and Customer Details for Future Reference and Reporting.
required Skills and Expectations:
1. Good Communication Skills: Ability to Effectively Communicate with Customers and Airlines to Provide Accurate Information and Resolve Any Issues.
2. Attention to Detail: Must Pay Close Attention to Details While Booking Tickets, Ensuring Accuracy in Fare Calculations and Itinerary Details.
3. Basic Computer Skills: Proficiency in Using Computer Systems and Ticketing Software to Process Bookings and Issue Tickets.
4. Customer Service Orientation: a Customer-centric Approach to Provide Excellent Service and Create a Positive Experience for Travelers.
5. Ability to Work Under Pressure: Capable of Handling Multiple Tasks Simultaneously in a Fast-paced Environment While Maintaining Professionalism.